Why are companies always experiencing higher-than-normal call volumes?

The long-running series in which readers answer other readers’ questions on subjects ranging from trivial flights of fancy to profound scientific and philosophical concepts
  
  

‘Your call is very important to us ... but not important enough for someone to answer it.’
‘Your call is very important to us ... but not important enough for someone to answer it.’ Photograph: HBRH/Alamy

Does anyone still believe that any of the companies they call or email are labouring under higher-than-normal call volumes – especially given that that they all seem to have it “higher than normal” all of the time. Does anyone know how long ago the baseline “normal” might have been? Robert Cullen, Härryda, Sweden

Post your answers (and new questions) below or send them to nq@theguardian.com. A selection will be published on Sunday.

 

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