In an earlier post I may have mistakenly given the impression I thought NTL was improving its standards of customer service. I would like to take this opportunity to say sorry for misleading Onlineblog's readers. NTL is still at hard at work, redefining the term "bad service".

Calling to report a fault tonight I discovered it was impossible to speak to a human being and - better yet - their call handling system would disconnect you after delivering a message that essentially said "whatever your fault, wait and see - things might improve". They didn't, it's still broken, and I'm still fuming. My tip: think really, really hard about taking any of their services, unless you get some kind of twisted pleasure out of waiting in call queues.